1. Introduction

By accessing this website or using our support services, you agree to these Terms & Conditions. If you do not agree, you should not use this site or our services.

“We,” “us,” and “our” refer to MSK Hotels LLC and MSK Flight Support Desk. “You” refers to the individual accessing this website or using our services.

2. Nature of service

MSK Flight Support Desk provides guidance and administrative assistance for travel-related questions involving existing airline bookings.

We are not an airline, do not issue air tickets, and do not claim affiliation or endorsement from any airline, airport, or travel provider.

3. User responsibilities

You agree to provide accurate and complete information when requesting assistance. Any decisions regarding changes, cancellations, or purchases are ultimately your responsibility.

You are responsible for confirming final rules, fees, and eligibility with the airline or ticket issuer before making a final decision.

4. No guarantee of airline outcomes

Airline policies, fees, and decisions related to changes, refunds, credits, or exceptions are determined solely by the airline or the original ticket issuer.

We may help you understand commonly applied rules but cannot guarantee specific results or outcomes.

5. Limitation of liability

To the maximum extent permitted by law, MSK Hotels LLC is not liable for any direct, indirect, incidental, or consequential losses arising from:

• Airline schedule changes or cancellations
• Denied refunds, credits, or changes by airlines
• Incorrect or incomplete information provided by you
• Technical issues with third-party systems or websites

Our service is advisory in nature and does not replace official airline or agency communications.

6. Independent status

We operate as an independent hospitality and travel assistance business. Any mention of airlines or travel brands is solely to identify your existing booking or itinerary.

We do not present ourselves as the airline, and we do not act as their representative.

7. Changes to these terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on this page with a revised date where applicable.

8. Contact information

If you have questions about these Terms & Conditions, you can contact us:

MSK Hotels LLC
17100 Nieman Road
Overland Park, KS 66221
Phone: (855) 729-5072