What we offer
Services for existing airline bookings
Our services are designed to help you understand your options and feel prepared before you speak with the airline or ticket issuer. We focus on explanation and guidance, not on promising outcomes.
Policy explanation
Airline rules can be confusing and full of technical terms. We help you interpret the general meaning of common policies.
- Clarify date and time change conditions
- Explain fare types in simple language
- Review typical rebooking options
Change & disruption guidance
If your schedule changes or you can no longer travel on the original dates, we walk through the typical choices travelers consider.
- Talk through potential change paths
- Discuss possible additional costs
- Help you prepare questions for the airline
Cancellation & refund concepts
We explain general ideas around cancellation, credits, and vouchers so you understand what the airline may or may not offer.
- Non-refundable vs. refundable basics
- How credits or vouchers might work
- Where to verify the final decision
Baggage & seat information
We provide general guidance related to baggage and seating, based on publicly available airline information.
- General baggage allowance concepts
- Overview of standard seat options
- Where to confirm exact fees
Call preparation
Many travelers find it helpful to talk through their situation before contacting the airline or agency.
- Organize your key details and requests
- List important points to mention
- Help you stay calm and focused
Plain-language summaries
On request, we can provide simple written summaries of the guidance we share, which you can review or share with family members.
- Key points from our discussion
- Next steps you can consider
- Reminders of what to confirm with the airline
Important reminder
We do not change or cancel tickets ourselves, and we do not decide whether an airline will approve a refund, credit, or exception. Those decisions are always made by the airline or the original ticket issuer.