Help for flights you already booked.

If your plans changed or your airline schedule moved, our U.S.-based team helps you understand your options, fees, and next steps in plain language before you take action.

U.S.-based hospitality company Clear explanation before any charge Written summaries on request
Start by sharing your booking details View what we can help with
Change flights We help you see options, airline rules, and likely rebooking costs.
Address disruptions Get guidance when schedules change, flights cancel, or connections break.
Add services Understand how to add bags, seats, meals, and special assistance.
Document everything Get plain-language summaries you can review or share with family.

What we actually do

Clear guidance for existing airline bookings

Airline rules can be confusing. Our role is to help you understand them, not to replace the airline. We review the information you share and walk you through the realistic options you can ask the airline for.

Explain change rules

We help you interpret airline policies for date, time, and route changes on tickets you already hold.

  • Review common change conditions
  • Discuss possible change scenarios
  • Help you prepare questions for the airline

Clarify cancellation options

We explain typical cancellation and refund conditions so you know what to expect before you call the airline.

  • Understand non-refundable vs. refundable
  • Review credit and voucher concepts
  • Set expectations on possible outcomes

Add-ons & special needs

We provide general guidance on baggage, seats, and assistance based on airline rules published online.

  • General baggage allowance concepts
  • Overview of standard seat options
  • Where to request special assistance

Important clarity

What our support desk can and cannot do

We want you to know exactly how we work. Our focus is on explanation and guidance, not on promising outcomes or acting as the airline.

What we can help with

  • Explaining airline policies in simple language
  • Reviewing options for date or time changes
  • Preparing questions you can ask the airline
  • Helping you think through pros and cons

What we do not do

  • We do not represent or speak for any airline
  • We do not guarantee refunds, credits, or waivers
  • We do not claim special priority or internal status
  • We do not offer “deals” or “discounted” fares

Independent, advisory-only support

MSK Flight Support Desk is operated by MSK Hotels LLC. We are an independent hospitality business. We are not owned, operated, or endorsed by any airline, airport, or government agency. Any references to airlines are for identification purposes only.

Final decisions about changes, refunds, credits, or exceptions are always made by the airline or the original ticket issuer, not by us.

Using our support wisely

When to contact us & when to call the airline directly

Good reasons to contact us first

  • You received a schedule change email and are not sure what it means
  • You are considering changing dates but want to understand possible fees
  • You want help understanding refund or credit wording
  • You want a clear, calm explanation before talking to the airline

When you must contact the airline or agent

  • To actually change or cancel a ticket
  • To request a refund, credit, or travel voucher
  • To confirm final fees and charges
  • To fix spelling or passport details on a booking

Questions we hear often

Frequently asked questions

Are you an airline?

No. We are not an airline and do not present ourselves as one. MSK Flight Support Desk is an independent travel assistance service operated by MSK Hotels LLC in Overland Park, Kansas.

Can you guarantee I will get a refund?

No. Only the airline or original ticket issuer can approve refunds or credits. We help you understand the usual rules and how to ask informed questions.

Do you have special access to airline systems?

No. We do not have any internal airline access or special authority. Our guidance is based on publicly available policies and general industry practices.

Will you tell me exactly what the airline will decide?

We cannot predict or control airline decisions. We can help you prepare, understand common outcomes, and feel more confident when you speak with them.

Important notice

Information we provide is general in nature and may not reflect the most recent updates to a specific airline’s policies. You should always confirm final rules, fees, and eligibility directly with the airline or the company that issued your ticket before making a final decision.

Start here

Share your booking details

Fill in the form below and our team will review your request and contact you using the details you provide. This helps us prepare before we reach out.

For urgent travel needs, our team aims to respond as quickly as possible after you submit this form.

You may also contact us using the details on the Contact page, but submitting this form first helps us review your case before we reach out.